New bwSupport Portal

Starting February 19, 2025, our long-running bwSupport Portal, hosted at KIT, will appear in a new look and feel. The new portal, based on the open-source platform Zammad, will offer a more modern design, a faster interface, and additional features for improved high-level support. The new system will soon be accessible at https://www.bwhpc.de/supportportal.

The federated login will be available through bwIDM. Tickets can be created by clicking the "+"-symbol in the bottom left corner. A specific support unit can be selected using the search bar or navigating the arrows in the drop-down menu. A visual guide is available at https://wiki.bwhpc.de/e/BwSupportPortal.

From February 19, 2025, tickets in the old system will no longer be accessible to users and tickets will not be automatically migrated. Our bwHPC-competence centers may migrate individual tickets to maintain long-running support cases. On February 19th our support portal will be unavailable from 9 a.m. to 3 p.m. due to mitigation efforts. Tickets can neither be processed nor posted.

Further information: